IT Support
End-to-end coverage specially designed for Malaysian SMEs.
ESSENTIAL
Up to 5 Devices-
24/7 Monitoring & Alerts
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Flat Rate On-Site Support
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Network Support
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Hardware Support
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Flat Rate Remote Support
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Response Time: Next Business Day
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Free Version Antivirus
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Patch Management
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PABX/VOIP Support
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CCTV Maintenance
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User/Domain Management
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Scheduled Data Backup
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Quarterly Business Review
BUSINESS
Up to 20 Devices-
24/7 Monitoring & Alerts
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2 x On-Site Visit
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Network Support
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Hardware Support
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Unlimited Remote Support
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Response Time: 4 Hours
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Managed Antivirus (Add-On)
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Patch Management
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PABX/VOIP Support
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CCTV Maintenance
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User/Domain Management
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Scheduled Data Backup
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Quarterly Business Review
CORPORATE
Up to 50 Devices-
24/7 Monitoring & Alerts
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Dedicated On-Site Support
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Network Support
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Hardware Support
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Unlimited Remote Support
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Dedicated Response Team
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Managed Antivirus
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Patch Management
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PABX/VOIP Support
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CCTV Maintenance
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User/Domain Management
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Scheduled Data Backup
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Quarterly Business Review
Core Services
Network
- LAN / WAN
- VLAN
- Wi-Fi
- Firewall Management
- Internet Service Provider (ISP)
- Telephony/PABX/VOIP
Security
Security is generally overlooked
until a misfortune. Prevent
accident and theft with
consistent surveillance
- CCTV
- Door Controller
- Scheduled Backup
- VPN
- SDWAN
Hardware
- Installation & Upgrade
- IT Asset Management
- Servicing
- Procurement
- DIsposal
Software
- Custom Software
- Software-as-a-Service (SAAS)
- License Management
- Troubleshooting
- Maintenance
- Debugging
Core Benefits
Save Money
It’s always bang for buck. With partners and affiliates across sectors, we have the privilege to have the best price and quality in the market. We too realize it’s not about the price, it’s about befitting needs.
Make Money
We’re more than IT supports. As an active member in the organization we’re always looking to bring something good to the table. We engage in marketing ourselves along with the clients. That’s traffic for both the teams.
Increase Efficiency
Every business has a set workflow. We attempt to greese the joints by breaking down SOP where fit and policies where necessary. We also subscribe to fix-it-once policy to ensure we don’t trip on the same wire again.
Stay Safe
Between a virus attack and an annual audit, we carry a proactive behaviour so we have files and records safe. This ensures the stability of the business and prevent any potential damage or liability.
Frequently Asked Questions (FAQ)
Cost of IT services vary based on engineer workhours, tools required, number of end-users, number of devices and other variables. Our packages are optimized to suit different business needs. Based on the current market price, our packages offer great value with up to 25% savings for customers.
Our IT Services are rendered in accordance to an agreed upon Service Level Agreement (SLA) which defines the type of contracted services, quality metrics, and the expected penalties and remedies. The SLA serves as a customer guarantee and establishes the priorities of a service provider, including product quality, service provision, costs, and client satisfaction.