CASE STUDY

Arcc Spaces

Home » Arcc Spaces

Arcc Spaces offers technologically advanced offices and meeting spaces in key Asian cities. Their focus on hospitality and innovative design ensures each workspace is customized to meet your requirements. Situated in vibrant cultural hubs, Arcc Spaces provides access to premier lifestyle and cultural attractions, fostering an environment of innovation and creativity.

The Situation

Arccspaces has been operating for over 15 years and has changed locations, contractors, and staffs many time. Most of the cabling in the premise has been spliced which has caused major network malfunction. Previous contractors also have mixed up the VLAN configuration which was a severe security flaw. After consulting with the management, an immediate major revamp was found not possible considering the tenants that has already been connected to the network.

Our Solution

Upon appointment, TEKIE MY performed an IT Audit as per our SOP to identify recurring issues and available resources. Throughout our presence, we continued making small improvements towards resolving root causes and major failures. We managed to recoup over RM5,000 of missing assets by tracing back deployment records and serial numbers. Before handing over to Arccspace’s internal team, we managed to unravel the entire server room and retagging VLAN ports while managing existing customer’s network availability.

Deliverables / Technology:

• Helpdesk• On-Site Support• Remote Support• Incident Management• Asset Management• Asset Disposal• CCTV• Door Access• Data Backup & Recovery• Software Licensing• Workforce Training

Project Includes

✦ IT SUPPORT✦ VOICE & INTERNET✦ IT ASSET MANAGEMENT✦ SECURITY

Testimonial

Working together with Chandra has been a pleasure and he is always so helpful all the time. He is also a very good problem solver that will not delay any issue arise with the most efficient way. He always takes initiative to do research or did well preparation first before executing a project or task. I am very impressed on how he handled each and every different personalities during work as well.