IT Support
IT support ensures seamless business operation, providing expert assistance and solutions tailored to your needs, enhancing efficiency and minimizing downtime.
Helpdesk
TEKIE’s Malaysia based helpdesk provides 24/7/365 support to businesses and agencies around the nation.
Our Helpdesk system supports full transparents, linking invoices to the worklogs completed by our engineers.
On-Site Support
We offer dedicated and ad-hoc on-site support to maximize value and ensure uninterrupted business operations.
Our on-site support adheres to SLAs, prioritizing the urgent resolution of end-users’ issues.
Remote Assistance
Be it at the office or working remotely, our remote assistance solution paired with understanding of your business operation allows us to attend to your technical issues from anywhere.
Incident Management
We ensure all issues are reported, documented and set to priority in accordance to SLA. This ensure seamless resolution and proper book-keeping to prevent similar issues in the future.
Incident Management minimizes downtime and prevents recurring issues.
Monitoring & Alert
Our 24/7/365 monitoring solution always keeps an eye on your businesses’ vital end-points for any downtime, infection or issues.
Apart from keeping down-time minimal, our alert system allows us to attend to high priority issues with urgency.
Install & Maintain
All things require maintenance, including our IT assets. Systems need updates and computers need cleaning.
Our Preventive Maintenance (PM) and Corrective Maintenance (CM) comprises of 10-point inspection to ensure system longevity and value to business.